STORE POLICY
SHIPPING POLICY
Shipping Policy:
1. Shipping Methods: We offer standard, expedited, and overnight shipping options.
2. Shipping Destinations: We ship within specified regions/countries. Provide accurate shipping details during checkout.
3. Order Processing Time: 1-3 business days (excluding weekends/holidays).
4. Shipping Costs: Calculated based on destination, package weight, and selected method.
5. Shipment Tracking: Receive a tracking number to monitor progress online.
6. Delivery Time: Varies based on shipping method and destination.
7. International Shipping: Customs duties/taxes are the responsibility of the recipient.
8. Undeliverable Packages: We'll contact you for resolution and may require additional shipping fees.
9. Damaged or Lost Packages: Contact customer support for assistance.
RETURNS POLICY
Returns Policy:
1. Eligibility: To be eligible for a return, the item(s) must be unused, in their original packaging, and in the same condition as received.
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2. Return Process: If you wish to return an item, please contact our customer support within 3 days of receiving the order. Our team will provide you with instructions and a return authorization if applicable. Please include the original order number and reason for the return when contacting us.
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3. Return Shipping:The customer is responsible for shipping the item(s) back to us. We recommend using a trackable shipping service. The cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part.
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4. Refunds or Exchanges:Once the returned item(s) is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed back to the original method of payment within 30 days. Exchanges will be processed based on product availability.
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5. Non-Returnable Items: Some items may be non-returnable, such as personalized or customized products or items on final sale.
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6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We may request photos or additional information to assess the issue. We will provide a refund, exchange, or replacement for the damaged or defective item.
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7. Store Credit: In certain cases, instead of a refund, we may offer store credit or a gift card as an alternative. This store credit can be used for future purchases on our website.
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8. Return Shipping Address:Please contact our customer support to obtain the correct return shipping address. Do not ship any items back without prior authorization and confirmation.
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PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments
FAQ'S
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Do you offer international shipping?Yes, we offer international shipping to select countries. The availability of international shipping and applicable charges will be displayed during the checkout process.
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How long does shipping take?The shipping time depends on your location and the shipping method you choose. Typically, standard shipping takes 24hrs, while expedited shipping options are available for faster delivery.
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Can I track my order?Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress and expected delivery date of your package.
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Can I cancel or modify my order?We strive to process orders quickly; however, if you need to cancel or modify your order, please contact our customer support as soon as possible. We will do our best to accommodate your request if the order has not been shipped.
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How can I place an order?To place an order, simply browse our website, select the desired items, and add them to your cart. Proceed to the checkout page, provide your shipping details, and complete the payment process.
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What payment methods do you accept?We accept major credit cards and online payment platforms such as PayPal. You can select your preferred payment method during the checkout process.